Shipping within USA: Without insurance, buyer is solely responsible for lost and/or damaged shipments.
International buyers are responsible for all shipping fees, duties, insurance and custom fees. Shipping is non-refundable!
Customs Value Declaration: We have an obligation under US law to make an accurate declaration of a shipment’s value on the customs form at the time of shipment. Please do not ask us to place a lower than actual value on the declaration.
Shipping on Customers Shipping Account: eFiberTools.com will ship on your UPS, DHL, Fed Ex, or other account. Will only ship the item insured for the full value at customer’s expense. All customs and import duties remain the responsibility of the buyer. A handling/packaging fee may be applied.
Shipping through a Freight Forwarder: We will bear no responsibility for the shipments condition and warranty after its receipt by the Freight Forwarder.
Shipping Damages and Complaints:
On occasion test equipment may be damaged in transit. If you notice any problems incurred in shipping, please take pictures of the box and notify your freight forwarder. eFiberTools.com is not liable for damages incurred during shipping, the carrier must be notified.
The buyer should inspect the equipment upon delivery of package. If the unit received damage during shipping, or any discrepancy is otherwise noted, the buyer must photograph the package and contents as received and file a complaint with the shipping company and notify us within 2 business days of receipt. Failure to notify us within this time frame of any problems with the order shall constitute buyer acceptance.
eFiberTools.com will not be responsible for damage to uninsured shipments caused during shipment.